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All Items shipped within 2-10 work days. Once the item is shipped an email with a tracking number will be sent to you to enable you track the package status.
Express shipping is available - you may contact us for specific information.
We are shipping to the address you provided, please make sure it is correct.
Can I return this product?
You can return this product for a refund, within 7 days after receiving your original order.
How to return this product?
You can request to return this product online (log on "Your Account" and click on MY ORDERs and cancel the order you want refunded. on the top left part of the screen, then go to "My Orders").
You can also request a return by calling Customer Service
What are the required conditions?
Please see below conditions for your return request to be accepted and refunded:
- product must remain sealed, except if the product is defective or damaged
- product is still in its original packaging
- product is in its original condition and unused
- product is not damaged
- product label is still attached
- product is complete
- Supplier reserve the final right to approve refund
The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
What are the next steps?
Once your return request done, we will contact you for clarification and send you apporval if you meet conditions for return. You will then ship or drop off the item to the buyers address included in your return product approval.
Once the product retrieved, we will proceed to examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions respected, we will proceed to refund to your account wallet with us within maximum 14 business days post retrieval product